Frequently Asked Questions
Discover everything you need to know about our medical-grade skincare and services.
Are iS Clinical products suitable for all skin types?
Yes, our formulations are designed to be globally effective for all skin types and ethnicities. Many of our products, such as Active Serum and Cleansing Complex, are specifically formulated to address multiple concerns simultaneously.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly through our website. Items must be in their original packaging and at least half-full to qualify for a refund or exchange.
Are your products safe to use during pregnancy or breastfeeding?
While iS Clinical products are non-systemic and generally considered safe, we always recommend consulting with your physician before starting any new skincare regimen during pregnancy or while nursing.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know my products are authentic?
To ensure authenticity, only purchase iS Clinical products through our official website or from an authorized professional partner. Every product features a unique batch code for quality assurance.