Returns & Exchanges
We want you to be completely satisfied with your iS Clinical skincare regimen. If you are not satisfied with your purchase, you may return new or gently used products within 30 days of delivery for a full refund.
Initiate Your Request
Contact our dedicated customer care team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the products in their original packaging, ensuring all caps are tightened and the items are secure to prevent damage during transit.
Ship to iS Clinical
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing